Monthly Archives: February 2007
Tough day today in the financial markets. Normally I don’t pay that much attention to the day-to-day. But four times a year, on those days that my company announces earnings, I can’t help but watch the tickers closely to see how investors react. Well thanks to Alan Greenspan’s utterance of the word “recession” yesterday and a major sell off in China overnight, the Dow dropped 416 points today, and had its worst day since March 24, 2003. As a point of reference, the first day of trading after Sept 11, Sept. 17, 2001, the Dow dropped 684 points. As for the cause of the sudden meltdown? Is it the Asian Contagion Part II? Who the hell knows. It was one freakin’ day! And yet another freakin’ day that the dolts on CNBC managed not to say anything remotely intelligent. The best parts come from things they don’t produce. Like an impromptu interview with an old school trader on the floor. Something he said rang true: “When you can’t sell what you want to sell, you sell whatever you can.”
“The way I remember is to think of the phrase ‘lay it on me.’ You’re laying something (it, the direct object) on me. It’s a catchy, dorky, 1970s kind of phrase, so I can remember it and remember that it is correct.
“I know I don’t normally play music, but I love Eric Clapton, and his song Lay Down Sally can actually help you remember the difference between lay and lie … because he’s wrong. To say ‘lay down Sally’ would imply that someone should grab Sally and lay her down. If he wanted Sally to rest in his arms on her own, the correct line would be ‘lie down Sally.’ “
One bum sleeping with a bare foot, his shoe looking lonely on the floor there. Another hunched over writing jibberish, Bartleby the scrivner style and whistling. A lady selling newpapers for a dollar to help her babies. A guy with a dog mask on. A cartoonish dog who is wearing sunglasses and has a cigar dangling out of his mouth. A soft, kind looking gent in glasses looking like Phillip Seymor Hoffman, making me feel safe.
Sent from my BlackBerry Wireless Handheld
“I quit because it was nasty. They don’t use gloves to make the food. They use the same grease day after day after day. At night, the manager told me to put the chairs up. We don’t sweep; we don’t mop. So that’s what the rats are eating off, the stuff that’s left on the floors,” said Marcus Bonner, who claimed to be a former employee.
So I got this groveling message today from David Neeleman, Founder and CEO of JetBlue. I’d seen the story on the news and in the paper but hadn’t given it a whole lot of attention. Now I’m interested in the whole crisis management aspect: a corporate reputation hangs in the balance.
I find the whole customer bill of rights thing to be cheesy and gratuitous. No business ought to get itself into a situation where it needs to tell customers of what their rights are in and ad hoc fashion. The very existence of such a manifesto reminds people that,at some point, something went terribly awry. When I catch wind of this sort of thing, I often exercise my right to take my patronage elsewhere. Fortunately for JetBlue, Americans have horrible long-term memories and there are paltry attractive alternatives.